An information communication technology company dedicated to developing innovative IT solutions.
Last updated: 27 July 2026
This Refund Policy explains when African Script will refund fees paid for our products and services. It forms part of, and should be read together with, our Terms & Conditions. Because our products share the same underlying commercial model (a deposit followed by milestone or completion payments for project work, and advance billing for hosting/retainer/subscription-style services), one Refund Policy applies across all African Script products rather than a separate policy per product.
Deposits paid to begin a project (such as a website, e-commerce store, system, or app build) are generally non-refundable once work has commenced, because the deposit secures the allocation of our team's time and resources to your project. If you cancel before any work has commenced, we will refund your deposit less any costs we have already reasonably incurred on your behalf (such as third-party licence or domain purchases made at your request).
If African Script fails to deliver an agreed milestone through our own fault, and does not remedy this within a reasonable period after being notified, you are entitled to a refund of amounts paid for the undelivered portion of the work, calculated proportionately against the agreed project fee. We do not refund fees for work that has already been delivered and accepted, or for a change of mind after work on that stage has started.
Hosting, maintenance, support, content retainer, and subscription services - including a Ustadi subscription - are billed in advance for the applicable period (monthly, quarterly, or yearly). If you cancel before the start of a prepaid period, we will refund that period in full. Once a prepaid period has started, fees for that period are non-refundable, whether or not you use the full service during that period; cancellation simply stops future billing from the next period onward.
Costs we pay to third parties on your behalf or instruction - such as domain registration, SSL certificates, third-party software licences, SMS/M-Pesa transaction charges, or advertising spend on platforms like Google or Meta - are non-refundable once incurred, as they are generally non-refundable to us as well.
To request a refund, email info@africanscript.com with your invoice or payment reference and the reason for your request. We will review each request against this Policy and respond within seven (7) working days.
Approved refunds are processed to the original payment method (M-Pesa or bank transfer) within fourteen (14) working days of approval. Any bank or mobile money transaction charges on the refund itself may be deducted, where applicable.
Nothing in this Policy prevents African Script from offering a refund, credit, or other remedy outside of the above at our discretion, on a case-by-case basis, without setting a precedent for future requests.
African Script
Pension Towers, Loita Street, 10th Floor, Nairobi, Kenya
Email: info@africanscript.com
Phone: +254 727 468 148 / +254 733 468 148
This Refund Policy is a template drafted for African Script and has not yet been reviewed by a lawyer. It should be reviewed by a qualified Kenyan advocate before being relied on as a final, binding policy.