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Reservations & Front Office

The Full Stay, From Booking to Checkout

A reservation, a room, and a guest folio are the same record from the moment a booking is made to the moment the guest checks out - in Musyi's front office module, part of the Musyi hotel management system. No re-typing a guest's details from a booking diary into a separate billing sheet at check-in.

Built for how a Kenyan front desk actually runs a shift: walk-ins alongside advance bookings, a cashier handing over a float at the end of a shift, and a guest folio that has to balance before anyone goes home.

What's Included

01 Reservations & Waitlist

Individual bookings, with guests placed on a waitlist automatically when a room type is fully booked for the requested dates.

02 Group & Block-Night Bookings

Reserve a block of rooms for a group across a date range, and release unbooked rooms back to general inventory when the group's cutoff date passes.

03 Room Allotment & Daily Inventory

Room-type availability tracked per night, so front desk, the booking engine and connected channels are always working off the same numbers.

04 Registration Book & Guest Documents

Check-in records the registration book entry and stores the guest's identification document against their stay.

05 Guest Folios & Billing Windows

Every charge - room, F&B, laundry - posts to the guest's folio. Split a stay into separate billing windows when part of a bill needs to go to a different payer.

06 Cashier Shifts & Deposits

Each cashier shift is opened and closed with its own reconciliation, and advance deposits are tracked against the reservation they belong to.

How a Stay Runs Through Musyi

The same sequence every front desk already follows, without re-entering the same guest twice:

  • A reservation is taken directly, imported from a connected channel, or booked through the direct booking engine
  • On arrival, the reservation is checked in and a registration book entry is created
  • Charges - room rate, F&B, any extras - post automatically to the guest's folio through the stay
  • A cancellation policy and deposit rules apply automatically based on the rate plan booked
  • At checkout, the folio is settled, split across billing windows if needed, and closed against the cashier's shift

Frequently Asked Questions

Yes. Group bookings reserve a block of rooms across a date range, with unbooked rooms in the block released back to general inventory once the group's cutoff date passes.

Yes. A folio can be split into separate billing windows, so part of a stay's charges can be billed to the guest directly and another part billed to a company or travel agent.

Guests requesting a sold-out room type for those dates are placed on a waitlist, so a cancellation can be offered to the next guest in line instead of being missed.

Yes. Room status is shared with the housekeeping module, so front desk always sees a room's real cleaning status before assigning it to an arriving guest.

Front office is one module inside a full property system. See the complete Musyi hotel management system overview, including channel management and the booking engine, and accounting, M-Pesa and tax compliance.

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